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A Message to the Travel, Lodging and Hospitality Industry That May Save your Business

October 23, 2020

With our extraordinary downturn in hospitality and travel, I sought out a corporate business traveler, a frequent flyer, road warrior extraordinaire and someone in our global travel industry who occupies the C-Suite. With travel starting to spring back to life, especially for leisure travelers, I thought it would be a good idea to interview a frequent traveler to learn what life is all about today when flying, staying in hotels and renting cars, etc.

Below reflects my interview with F.F. Miles with a goal of providing insights for enhancing the overall guest experience during COVID-19.

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