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AI, Personalization & Data Analytics: A Deep Dive into Hospitality Investment Trends

June 18, 2024


The hospitality industry is constantly evolving to meet guest expectations, which are becoming more and more demanding. In 2024, travelers want speedy service, expanded amenities and immersive, memorable experiences. In practice, this means that hotels must personalize their offerings to match the individual wants and needs of the customer, while maintaining brand identity and keeping operating costs low. Additionally, the industry is currently facing a range of challenges, from a skilled labor shortage to technology fragmentation and rising costs of operation, making satisfying customers an even more formidable task.

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