Top
image credit: Unsplash

How Works Of Art Impact Hospitality Spaces

August 5, 2020

The benefits of art

Whether we are looking at the enormous industry built around interior design or start-ups helping companies create a hospitable environment for clients and employees alike, the aesthetic context matters. The importance of physical environments, particularly in service-bound industries, is amply documented by research (Bitner, 1992; Harris & Ezeh, 2008; Rosenbaum & Massiah, 2011; Suh, Moon, Han, & Ham, 2014; Wakefield & Blodgett, 1996; Zemke & Pullman, 2008). Interestingly, all of the aforementioned articles point to the strong effect that the environment (often referred to as ‘servicescapes’) has on customers’ and employees’ emotional as well as cognitive responses.

Read More on Hospitality Net