The global hotel industry has suffered and recovered from its fair share of crises over the past decades, from economic downturns, terrorist attacks and natural disasters, but nothing has shaken the hospitality sector quite like the current COVID-19 pandemic.
The pandemic has forced most hoteliers to re-examine their fundamental strategies of preparedness, business survival, daily operations, HR policies and technological investment. In the face of this unforeseen global pandemics, how will the hospitality industry adjust? What will hotel recovery plans look like? How can hoteliers re-evaluate their technology strategy to protect their guests experiences into the future?