Fundamentally it has been a completely different year from any other – many referring to a “new normal” – bringing a plethora of contrasts to the industry when comparing hospitality to pre-covid times. This urges the need to review what trends have come and go, and put any concerns into perspective.
Of course, Covid-19 has scrambled things up causing ripples in the hospitality pond, just as we have seen with previous crises. Regardless of the negative effects that came into being, there are always new opportunities that arise as a result.
