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Applause Survey Reveals Travel Apps Leave 37% of Users Unsatisfied When Facing Delays, Changes

October 13, 2022

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Applause today announced the results of a recent survey examining the use and user satisfaction of travel and hospitality apps. More than 5,200 global respondents provided insights into overall satisfaction with the apps they use, to the most typical flaws and friction points they encounter, and whether apps have been useful in navigating travel challenges such as lost baggage, flight cancellations, delays or unexpected closures.

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