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How Modern PMS Technology Improves Staff Retention and the Hotel Operations Experience – By Warren Dehan

October 25, 2022

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Hotel workers, like guests, want to feel engaged with the property. As labor constraints force more responsibility on fewer hotel team members, those on the front lines want to be sure their increased accountability is accompanied by more capabilities. The best way to address these concerns is through new technology, starting with the property-management system.

No one said running a hotel had to be easy, but there is no reason the experience must necessarily be challenging. Daily hotel operations have been negatively impacted by the labor crisis and as a result more is expected of hotel workers than ever before, from managing rooms, organizing schedules and even flipping beds if schedules demand it. This is simply the reality of hospitality today, but if hoteliers are to realistically tackle these challenges it will be necessary to equip workers with the tools they need to be successful.

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