Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference. Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality. While leisure and even group travel is already rebounding to pre-2020 levels, the entire industry is still dealing with significant staffing shortages. These circumstances are forcing hoteliers to do more with less, and technology can help fill in those gaps without sacrificing quality or the guest experience.
