The restaurant industry has traditionally been slow to adopt technology and innovative digital solutions. But in 2020, the COVID-19 pandemic changed that and forced food and beverage outlets to look beyond the traditional. Many restaurants have recently turned to tech, even if reluctantly, to adapt to a new reality. One which includes less dine-in guests, more off-premise and al fresco dining, or plexiglass screens and table dividers, masks and gloves, and lots of sanitizing.
Technology and innovation are what have helped, even saved, restaurants as they transform how they operate to not just survive, but thrive, in this new connected and contactless era.