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Category: Technology


Technology

Digital Efficiencies Attract Alternate Venues to Hotel PMS

November 22, 2022

Via: Hotel News Resource

Non-traditional hospitality providers and venue managers are turning towards hotel property management systems (PMS) to drive efficiencies and digitalise operations to cope with industry changes. SIHOT hotel management system has been empowering new sectors to emerge from the pandemic stronger, […]


Technology

The Power of Integrating Artificial Intelligence (AI) into Your Hotel's Call Center

November 21, 2022

Via: Hotel News Resource

Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference. Between online chatbots that can […]


Technology

The Service Robotics Industry Will Reach $216bn in 2030, Transforming the Travel and Tourism Industry, but Human Staff Will Not Be Replaced

November 9, 2022

Via: Hotel News Resource

The service robotics industry is set to register a compound annual growth rate (CAGR) of 21.5% to reach $216 billion in 2030, driven by investments across consumer facing industries, including travel and tourism. The overall robotics industry is set to […]


Technology

Leader in Hospitality PMS Partners with Hotel Operations Innovator to Give Six JARO Hotels More Control Over Their Properties

November 8, 2022

Via: Hotel News Resource

Maestro PMS, the leader in cloud hosted, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, has partnered with RoomChecking, a hospitality software provider who has aggregated every aspect of […]


Technology

Capsolve Announces Customer Data Platform Software for Restaurants and Accommodations

November 7, 2022

Via: Hotel News Resource

Capsolve announces the completion of a new research category covering Customer Data Platforms (CDP) for the Accommodations and Restaurant industries. This category consists of multiple vendors of various sizes and is classified as Small based on the number of companies […]


Technology

Cut Labor Expenses Without Sacrificing Service – By John Smallwood, President Travel Outlook

November 2, 2022

Via: Hotel News Resource

Customer service is at the core of the hospitality industry. You won’t last long in the hotel business if you choose to cut corners and sacrifice service for the sake of profit. Unfortunately, in the modern, complex economy, too many […]


Technology

Marriott Bonvoy Launches ‘Travel by Design’ Platform

October 26, 2022

Via: Hotel News Resource

Marriott Bonvoy – Marriott International’s loyalty program – today announced the launch of Travel by Design, an integrated content platform showcasing never-before-told design stories that inspired some of the world’s most extraordinary hotels. Marriott Bonvoy is collaborating with Samsung to […]


Technology

How Modern PMS Technology Improves Staff Retention and the Hotel Operations Experience – By Warren Dehan

October 25, 2022

Via: Hotel News Resource

Hotel workers, like guests, want to feel engaged with the property. As labor constraints force more responsibility on fewer hotel team members, those on the front lines want to be sure their increased accountability is accompanied by more capabilities. The […]


Technology

Invest in innovative POS technology to boost your venue

October 20, 2022

Via: The World of Hospitality

Given the recent huge technological shift when it comes to delivery, takeaway and dine-in, hospitality venues are under increasing pressure to meet higher customer expectations alongside demand for greater levels of convenience and choice. By investing in innovative POS technology, […]


Technology

RoboBurger secures $10M investment to support growth

October 20, 2022

Via: Restaurant Dive

The capital infusion will give RoboBurger the ability to better meet consumer demand. This vending machine-type offering can work in multiple settings, such as offices, universities, hospitals or transportation hubs, the company said in a press release. “Promethean believes that […]


Technology

UrVenue Launches UV Enterprise, the Hospitality Industry’s First PXMS

October 11, 2022

Via: Hotel News Resource

UrVenue is pleased to announce the launch of UV Enterprise, the next generation of its platform to monetize and manage experience-based inventory across an entire property. Just like a property-management system (PMS) which manages an entire property’s room inventory, UV […]


Technology

The Relationship Between Your Hotel Booking Engine & Website

September 27, 2022

Via: Hotel News Resource

Every hotel aims to increase its direct bookings. They not only save on the commission cost paid to third parties like OTAs but also have full control over relation-building with guests from the beginning and build loyalty. Hotel Booking Engine […]


Technology

How QR code ordering is improving guest experience and your bottom line

September 26, 2022

Via: Restaurant Dive

As restaurants have adapted and adopted new technology in recent years, tactics that were once used as a means to accommodate safety and customer needs during the pandemic, are proving to have real staying power. While plastic dividers may be […]


Technology

Creative Uses for the Princess Cruise Medallion Technology in the Lodging and Hospitality Industry

September 21, 2022

Via: Hospitality Net

Princess Cruises has created a device that unlocks a world of possibilities for cruise guests. The device is called Medallion, and it is a chip that can be worn as a necklace or bracelet that allows a guest to customize […]


Technology

How Technology Can Help Incorporate Sustainability into the Hotel Business

September 20, 2022

Via: Hospitality Net

Sustainability isn’t just a buzzword used to capture the attention of policymakers and business owners. Research has shown that climate change, almost entirely caused by human action, is already taking place, and impacting our world in devastating ways. The UN’s […]


Technology

Automated In-Stay Upselling via Oaky: Increased Convenience and Efficiency for Hotel Staff and Guests

September 20, 2022

Via: Hospitality Net

Oaky, the hyper-personalised hotel upselling software, recently launched its new automated in-stay upselling feature. This addition to the platform allows hoteliers to automatically promote add-ons and services to in-house guests via direct messaging and QR codes. This new module will […]


Technology

The Digital Transformation Paradox of Hotel Technology

September 19, 2022

Via: Hospitality Net

Let’s begin with a provocative question: “Has ‘Digital Transformation’ actually helped your guests?” When looking at the Hospitality Industry’s technology landscape, we can easily see that it is highly fragmented. There are myriad solutions and providers popping up all the […]


Technology

Alexa, Reserve my Seat: Will voice activation change the future of travel?

September 19, 2022

Via: Hospitality Net

Back in 2012, Google launched voice search, which at the time was somewhat of a novelty. Since then, voice activation has become increasingly widespread. One estimate by digital agency DBS Interactive puts the percentage of adults using voice search at […]


Technology

UpStay Extends Advanced Upselling Automation to the Full Range of Hotel Services and Amenities With Launch of Special Product Offer Features

September 13, 2022

Via: Hospitality Net

UpStay, a leading provider of advanced ancillary upselling technology solutions for the hotel industry, has today unveiled an expansion of its platform’s innovative capabilities with the introduction of Special Product Offer functionality. Leveraging UpStay’s AI-based and fully automated design proven […]


Technology

The Hotel Caribe by Faranda is Optimizing Service with Guesthub

September 13, 2022

Via: Hospitality Net

For five-star Hotel Caribe by Faranda Grand in Cartagena, Colombia, a member of Radisson Individuals, achieving 100% guest satisfaction through service excellence is a top priority. To reach this goal, management turned to Guesthub, a web-based guest experience management solution […]