Category: Technology

August 30, 2023

Travel websites are among the worst offenders when it comes to accessibility, a new report finds. Audioeye’s first ever Digital Accessibility Index revealed recurring issues across travel websites, including seemingly simple fixes such as hotel photos missing alternative description. The […]

August 29, 2023

In the age of digital transformation, the hospitality industry has witnessed a significant shift in how travelers plan and book their accommodations. Hoteliers are turning to various online strategies to capture the attention of potential guests, and Google Ads has […]

August 23, 2023

EHL’s Educational Travel Program brought us on a trip to the lively city of Dubai to attend the highly anticipated HITEC Conference. We took advantage of this excellent opportunity to immerse ourselves in the Middle Eastern hospitality and technology industry […]

August 22, 2023

Travel insiders have long wondered when, or how, Amazon might flex its online muscle to follow other retail giants and non-travel brands into the sector. Yet such speculation misses the fact of the company’s growing behind-the-scenes role in travel, mostly […]

August 11, 2023

“There were a few things that were revolutionary in terms of virtual events during the pandemic, first of all because we couldn’t go anywhere. We had no choice,” says Bob Vaez, founder and CEO of event software platform EventMobi, speaking […]

August 4, 2023

In today’s digitally-driven world’s ever-evolving, fast-paced realm, the hospitality industry is in perpetual flux, tirelessly adapting to meet its guests’ ever-changing and ever-demanding expectations. Gone are the days when hoteliers communicate with the guests only when they have any queries. […]

July 25, 2023

Google’s new chatbot could simplify travel planning for people around the world. During the Google I/O 2023 conference, the tech giant announced it would soon add extensions to Bard. One of two Google chatbots in development, the new Bard advancements […]

July 12, 2023

Travellers using artificial intelligence (AI) tools such as ChatGPT to plan their travel itineraries is set to boom, according to market research company Euromonitor International. The massive increase can be narrowed down to convenience and 24/7 accessibility, says Caroline Bremner, […]

July 5, 2023

Online travel companies do not meet the threshold to be called gatekeepers under the European Digital Markets Act (DMA) – at least for now. Digital gatekeepers are large companies that are an access point for consumers and are able to […]

June 28, 2023

The global commerce landscape is amid massive disruption from political, technological, social, and economic perspectives and it all promises to impact the payment landscape in the coming years. Some like inflation and supply chain issues pose substantial challenges while others […]

June 26, 2023

As the tragic news of the implosion of the submersible craft Titan swept the web, many viral accusations hit the airways essentially faulting a culture that heralds billionaires going on dangerous and thrill-seeking trips. Ever since incentives began there has […]

June 19, 2023

Generative AI has the power to supercharge maps and turn travel planning on its head, according to a report from Lufthansa Innovation Hub (LIH). In its latest study, LIH says the integration of generative AI with map-based interfaces “not only […]

June 7, 2023

IHG Hotels & Resorts announced the launch of AirPlay in hotel rooms in collaboration with Apple, giving guests the ability to seamlessly and securely share content from their iPhone or iPad to their guest room TV. AirPlay will begin to […]

June 6, 2023

The travel app Hopper launched in 2015, with the bulk of its initial revenue coming from airline ticket sales. A few years later, the company ramped up a travel fintech business—selling consumers algorithmically enabled financial products such as price-freezing capabilities […]

May 19, 2023

Restaurant365 offers software that it says can help consolidate restaurant tech stacks by bringing accounting, payroll and operational tools into a single suite of technology. Restaurant365 has steadily grown over several funding rounds and acquired Compeat, a restaurant management platform, […]

May 10, 2023

Canary Technologies, the hospitality industry’s leading guest-management system, is integrating with Maestro PMS to provide hoteliers the tools they need to meet evolving guest needs and operational challenges. This joint effort provides a 2-way integration between systems and puts the […]

May 3, 2023

Big data is having a transformative effect on hospitality across the Middle East and beyond. However, leading hoteliers speaking on the opening day of Arabian Travel Market (ATM) 2023, which will run at Dubai World Trade Centre (DWTC) until Thursday […]

April 27, 2023

It’s 3 p.m. on a Monday at Homewood Suites by Hilton Largo Washington DC, arguably one of the busiest times for this hotel’s lobby. A guest, having checked in on Sunday, would like to inquire about dinner reservations. They approach […]

April 24, 2023

Bootstrapping is a statistical metric that uses random sample replacements. That definition is not for me, so bootstrapping also has a broader slang meaning that most people get. It means you are stuck or at least unable to take big […]

April 10, 2023

For meeting planners new to the industry, experience and connections are the glue that holds the universe together and ultimately provides the tools for current and future success. Smart Meetings chatted with four Gen Z meeting planners and explored aspects […]