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Category: Technology


Restaurants, Technology

Digitalization in the F&B Industry – 7 Restaurant Technology Trends to Watch in 2023

March 30, 2023

Via: Hotel News Resource

The restaurant industry has traditionally been slow to adopt technology and innovative digital solutions. But in 2020 and 2021, the COVID-19 pandemic and economic instability that spilled into 2022 – and now the anticipated recession in 2023 – changed that […]


Technology

Data Privacy Alert: Who is Responsible for Personal Data at a Hotel? – By Jim Butler

March 21, 2023

Via: Hotel News Resource

Data Security and Privacy in Hospitality – Who’s Paying the Bill? – By Robert Braun, Co-Chair, JMBM Cybersecurity and Privacy Group; Senior Member, JMBM Global Hospitality Group One of the most valuable assets of a hotel brand is information – […]


Technology

Jumeirah Group Launches Industry-First Mobile Check-In Solution in the UAE

March 13, 2023

Via: Hotel News Resource

Jumeirah Group, in partnership with Dubai Department of Economy and Tourism (DET), introduces Jumeirah Mobile Check-In, an industry-first biometric and digital technology solution. The solution empowers guests to complete all check-in formalities prior to arrival through their mobile phone, delivering […]


Technology

ChatGPT Is Not About to Replace Travel Advisors – recommend

February 15, 2023

Via: Hotel News Resource

There’s good news for travel advisors from the world of the future: Chatbots aren’t claiming that they can replace you, and it remains doubtful they could do so, anyway. ChatGPT, an AI-powered tool developed by OpenAI, has become a virtual […]


Technology

Reputation Management for Hotels – A Guide

January 24, 2023

Via: Hotel News Resource

The perception of your hotel can influence the decision of potential visitors and impact future business. Managing your brand reputation in the digital space takes careful monitoring of reviews across the web, including OTAs and forums, social media posts and […]


Technology

AI for Hotels: A Guide to Artificial Intelligence for Hospitality Leaders – By Josiah Mackenzie

January 23, 2023

Via: Hotel News Resource

Technology cannot be evaluated in isolation. “AI is a tool and not an end in and of itself,” said Philip Rothaus, Managing Director for Data & AI in Alvarez & Marsal’s Travel, Hospitality & Leisure Practice. “It’s really important to […]


Technology

GDS – is It Relevant for You in 2023?

January 20, 2023

Via: Hotel News Resource

With more than 600,000 travel agents worldwide still accessing the global distribution systems, its relevancy has not diminished post-pandemic. One of the oldest distribution platforms, a GDS is a middleman that connects your hotel to travel agents looking for the […]


Technology

The Five Trends That Will Drive Hotel Tech in 2023 – CoStar

January 18, 2023

Via: Hotel News Resource

Robotics and Automation Top American Hotel & Lodging Association List Industry experts say two technological improvements that have been talked about for years are poised to become a reality for hotels. Hoteliers have been touting the potential benefits of greater […]


Technology

The Essex Resort and Spa Partners with Travel Outlook, The Premier Hotel Call Center, To Offer Its Guests Genuine Hospitality and A Friendly, Helpful Voice

January 3, 2023

Via: Hotel News Resource

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The Essex Resort and Spa in Essex, Vermont has joined the group of exceptional hotels enjoying the premium Travel Outlook voice services. In an increasingly digital world, a […]


Technology

Why Travel is Investing in Digital Payments and Buy-now-pay-later

December 28, 2022

Via: Hotel News Resource

Executives from four online travel agencies from around the world reflect on how far their companies have come and discuss their next moves in The Phocuswright Conference session, “Executive Panel: The Bridge Series – The New World Beckons.” The session […]


Technology

Smart Itineraries Taking Travel Experience to Next Level

December 27, 2022

Via: Hotel News Resource

Innovation in the travel & tourism industry is on the rise, with many travel-assisted tools and services, including smart itineraries, popping up to enhance travelers’ experience. With a rise in demand for personalized, accessible, and convenient experiences, smart itineraries are […]


Technology

Using Artificial Intelligence to Positively Impact Your Hotel – By John Smallwood, President Travel Outlook

December 14, 2022

Via: Hotel News Resource

Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is all around us. It’s in our phones, it’s in our cars, and it’s promised to be the way of the future. AI has captured the interests […]


Restaurants, Technology

Survey: 79% of diners expect option to use technology to order from casual restaurants

December 13, 2022

Via: Restaurant Dive

Online ordering is the most frequently used ordering technology covered by the survey, especially among younger consumers. But younger consumers (18-29 years old) are actually less likely to use some tech-heavy ordering channels compared to customers aged 30-39. Only 8% […]


Technology

Digital Efficiencies Attract Alternate Venues to Hotel PMS

November 22, 2022

Via: Hotel News Resource

Non-traditional hospitality providers and venue managers are turning towards hotel property management systems (PMS) to drive efficiencies and digitalise operations to cope with industry changes. SIHOT hotel management system has been empowering new sectors to emerge from the pandemic stronger, […]


Technology

The Power of Integrating Artificial Intelligence (AI) into Your Hotel's Call Center

November 21, 2022

Via: Hotel News Resource

Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference. Between online chatbots that can […]


Technology

The Service Robotics Industry Will Reach $216bn in 2030, Transforming the Travel and Tourism Industry, but Human Staff Will Not Be Replaced

November 9, 2022

Via: Hotel News Resource

The service robotics industry is set to register a compound annual growth rate (CAGR) of 21.5% to reach $216 billion in 2030, driven by investments across consumer facing industries, including travel and tourism. The overall robotics industry is set to […]


Technology

Leader in Hospitality PMS Partners with Hotel Operations Innovator to Give Six JARO Hotels More Control Over Their Properties

November 8, 2022

Via: Hotel News Resource

Maestro PMS, the leader in cloud hosted, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, has partnered with RoomChecking, a hospitality software provider who has aggregated every aspect of […]


Technology

Capsolve Announces Customer Data Platform Software for Restaurants and Accommodations

November 7, 2022

Via: Hotel News Resource

Capsolve announces the completion of a new research category covering Customer Data Platforms (CDP) for the Accommodations and Restaurant industries. This category consists of multiple vendors of various sizes and is classified as Small based on the number of companies […]


Technology

Cut Labor Expenses Without Sacrificing Service – By John Smallwood, President Travel Outlook

November 2, 2022

Via: Hotel News Resource

Customer service is at the core of the hospitality industry. You won’t last long in the hotel business if you choose to cut corners and sacrifice service for the sake of profit. Unfortunately, in the modern, complex economy, too many […]


Technology

Marriott Bonvoy Launches ‘Travel by Design’ Platform

October 26, 2022

Via: Hotel News Resource

Marriott Bonvoy – Marriott International’s loyalty program – today announced the launch of Travel by Design, an integrated content platform showcasing never-before-told design stories that inspired some of the world’s most extraordinary hotels. Marriott Bonvoy is collaborating with Samsung to […]