Category: Technology

March 30, 2023

The restaurant industry has traditionally been slow to adopt technology and innovative digital solutions. But in 2020 and 2021, the COVID-19 pandemic and economic instability that spilled into 2022 – and now the anticipated recession in 2023 – changed that […]

March 21, 2023

Data Security and Privacy in Hospitality – Who’s Paying the Bill? – By Robert Braun, Co-Chair, JMBM Cybersecurity and Privacy Group; Senior Member, JMBM Global Hospitality Group One of the most valuable assets of a hotel brand is information – […]

March 13, 2023

Jumeirah Group, in partnership with Dubai Department of Economy and Tourism (DET), introduces Jumeirah Mobile Check-In, an industry-first biometric and digital technology solution. The solution empowers guests to complete all check-in formalities prior to arrival through their mobile phone, delivering […]

February 15, 2023

There’s good news for travel advisors from the world of the future: Chatbots aren’t claiming that they can replace you, and it remains doubtful they could do so, anyway. ChatGPT, an AI-powered tool developed by OpenAI, has become a virtual […]

January 24, 2023

The perception of your hotel can influence the decision of potential visitors and impact future business. Managing your brand reputation in the digital space takes careful monitoring of reviews across the web, including OTAs and forums, social media posts and […]

January 23, 2023

Technology cannot be evaluated in isolation. “AI is a tool and not an end in and of itself,” said Philip Rothaus, Managing Director for Data & AI in Alvarez & Marsal’s Travel, Hospitality & Leisure Practice. “It’s really important to […]

January 20, 2023

With more than 600,000 travel agents worldwide still accessing the global distribution systems, its relevancy has not diminished post-pandemic. One of the oldest distribution platforms, a GDS is a middleman that connects your hotel to travel agents looking for the […]

January 18, 2023

Robotics and Automation Top American Hotel & Lodging Association List Industry experts say two technological improvements that have been talked about for years are poised to become a reality for hotels. Hoteliers have been touting the potential benefits of greater […]

January 3, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The Essex Resort and Spa in Essex, Vermont has joined the group of exceptional hotels enjoying the premium Travel Outlook voice services. In an increasingly digital world, a […]

December 28, 2022

Executives from four online travel agencies from around the world reflect on how far their companies have come and discuss their next moves in The Phocuswright Conference session, “Executive Panel: The Bridge Series – The New World Beckons.” The session […]

December 27, 2022

Innovation in the travel & tourism industry is on the rise, with many travel-assisted tools and services, including smart itineraries, popping up to enhance travelers’ experience. With a rise in demand for personalized, accessible, and convenient experiences, smart itineraries are […]

December 14, 2022

Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is all around us. It’s in our phones, it’s in our cars, and it’s promised to be the way of the future. AI has captured the interests […]

December 13, 2022

Online ordering is the most frequently used ordering technology covered by the survey, especially among younger consumers. But younger consumers (18-29 years old) are actually less likely to use some tech-heavy ordering channels compared to customers aged 30-39. Only 8% […]

November 22, 2022

Non-traditional hospitality providers and venue managers are turning towards hotel property management systems (PMS) to drive efficiencies and digitalise operations to cope with industry changes. SIHOT hotel management system has been empowering new sectors to emerge from the pandemic stronger, […]

November 21, 2022

Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference. Between online chatbots that can […]

November 9, 2022

The service robotics industry is set to register a compound annual growth rate (CAGR) of 21.5% to reach $216 billion in 2030, driven by investments across consumer facing industries, including travel and tourism. The overall robotics industry is set to […]

November 8, 2022

Maestro PMS, the leader in cloud hosted, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, has partnered with RoomChecking, a hospitality software provider who has aggregated every aspect of […]

November 7, 2022

Capsolve announces the completion of a new research category covering Customer Data Platforms (CDP) for the Accommodations and Restaurant industries. This category consists of multiple vendors of various sizes and is classified as Small based on the number of companies […]

November 2, 2022

Customer service is at the core of the hospitality industry. You won’t last long in the hotel business if you choose to cut corners and sacrifice service for the sake of profit. Unfortunately, in the modern, complex economy, too many […]

October 26, 2022

Marriott Bonvoy – Marriott International’s loyalty program – today announced the launch of Travel by Design, an integrated content platform showcasing never-before-told design stories that inspired some of the world’s most extraordinary hotels. Marriott Bonvoy is collaborating with Samsung to […]