As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property. This is where listening tools play a key role. They can help you to monitor, understand, and act to make guests feel safe and ensure your staff is following up on any new protocols.
Here are five ways that these types of tools can help you.
1. Keep an eye on what guests are saying
According to a recent study on our review data, 33% of guest reviews mention cleanliness.