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Hoteliers Adapt Tech, Design To Reverse Downward Trend in Guest Satisfaction – CoStar

March 9, 2023

Decreasing guest satisfaction in the hospitality industry is one of the symptoms of hotels not having the staff to keep up with consumers’ shifting demands. To alleviate both, hoteliers are leaning on new technology and unique designs to appeal to guests.

In a roundtable of U.S. hotel industry executives hosted by Hotel News Now in partnership with Pinkowski & Company, Jerry Cataldo, president and CEO of Hostmark Hospitality Group, said hoteliers will need to evaluate the spaces in their hotels and find a way to make revenue and boost the guest experience.

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