Finding dedicated workers and retaining them once they are trained has always been a challenge for hospitality, but in the current economic and social climate there is no time to waste on retraining workers only to lose them in the short term. In a market where acquiring skilled workers is the greatest challenge, retaining them becomes imperative.
As leisure travel begins to return and hotel occupancy increases, operators will be challenged to provide a high level of service to every guest on a limited staff. Hotels are not alone in seeking out new hires, as retail, restaurants, delivery services, and more are all bringing their workforces back at the same time.
