Express check in (also known as mobile check in or contactless check in) enables guests to check themselves into rooms, without having to visit the front desk. Guests often access this through their mobile phones.
Traditional check ins usually result in multiple contact points with the hotel staff throughout the check in and check out process. This can be a time consuming process for guests, causing it to be less than appealing.
Add to this, guests now actively seek to maintain social distancing in hotel lobbies or at the front desk. In the pandemic or the post-pandemic recovery situation, frequently, guests opt for express check in solutions at hotels to avoid crowds.