Over the past few years, the automation space has evolved tremendously. From the chatbot on a website to the robots in a manufacturing unit, automation is taking marking its presence in several industries.
Talking specifically about the hospitality industry, automation is emerging as a focal point and has already started to make an impact.
So, it is crucial for B2B technologists to adopt a complete consumer-first mentality is clear. There’s simply no way forward any longer: business software and hardware must act, think, and feel like consumer software and hardware. Enterprise users are no longer willing to sacrifice usability or functionality simply because it’s a service or tool they use at work.