As I’ve reviewed the “Commitment to Cleanliness” tomes released by major hotel brands and management groups over the past month, I’ve been impressed by the dedication and attention to detail from the teams’ that put each together. Operating under extreme pressure as many of their colleagues faced furlough, they’ve outlined cleaning solutions and processes that will indeed make their guests feel more comfortable and mitigate risks to the health of both their staff and guests. These commitments create a new baseline standard — like air conditioning or hot water — without which it’s not plausible to label a building with the term “hotel.”
