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More Competition – The Life of a Hotel Doctor

August 20, 2020


A caller from the Airport Hilton asked how much I charged.

This is often the first question I hear. If I answer immediately, the guest is likely to thank me and hang up. So my first response is that phone calls are free and might be all he or she needs. What’s the problem?….

He wasn’t a guest, the caller replied. Hilton management was checking on what hotel doctors charged. There had been an incident…. After hearing what I charged, he responded that this was an improvement and that he would pass along this information.

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