Business travel and the role of the travel manager changed significantly during the pandemic. As business travel returns, many are questioning what changes will become permanent, and how the industry will continue to evolve to navigate new headwinds including inflation, Covid-19 infection spikes, and the threat of further travel disruptions.
The research study released today by the Global Business Travel Association (GBTA) and made possible by FCM — “The Evolution of Travel Program Technology” — explores how technology has impacted the travel manager’s role, the traveler experience, and the TMC business.
