In the past year, the hospitality industry has undergone a significant transformation to adapt to the changing demands of guests. Hilton has been at the forefront of ensuring that as travel resumes, hotels are ready to welcome guests back in a safe and secure way. Gordon Coles, Senior Vice President, Architecture, Design & Construction EMEA, Hilton, explores six ways in which hotel design has adapted as a result.
Operational Changes: cleanliness and hygiene
First and foremost, there have been some significant changes on the operational side to ensure our guests and Team Members feel safe and reassured when entering our hotels. In June, we launched Hilton CleanStay to deliver enhanced cleanliness and hygiene across our portfolio. New measures – such as hand sanitising stations and physical distancing measures – have been introduced with a sensitivity to design, ensuring that the aesthetic of the hotel and the guest experience are preserved.