Telecoms firms and internet service providers are not the most flexible or transparent organizations to deal with. Many of us know this from personal experience, but for hotel owners and operators, the pandemic drove the point home further.
While lockdowns reduced occupancies to single figures, operators were able to minimize a whole range of their running expenses, from staffing levels to water and electricity. In most cases, the same did not apply to internet access. While occupancies were running at 10 percent, some hoteliers continued to pay for Wi-Fi as if it were business as usual.