Sustainable Human Factors (People)
In the United States, hotel management companies typically employ all hotel staff. Outside the US, the owners of hotel property typically employ hotel staff and liable for all employee claims, while the management company only assigns certain personnel to serve in key positions.
Under the hotel management agreements (HMA), an operator generally has the responsibility of hiring and training the line-staff personnel. Owner approval is typically required only for the hiring of such senior staff as the general manager, financial controller, and director of sales and marketing, who usually exit the property when the HMA is terminated or expires.