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What Customers Want and Expect While Traveling in 2023 – By John Smallwood, President Travel Outlook

February 2, 2023


There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point.

Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free.

In an ever-changing industry, it’s time for hoteliers to embrace change, technological advancement, and a newfound efficiency that the world has grown accustomed to.

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