This past year has seen technology play a larger role in not only hotel operations, but the overall guest experience. As we close the book on 2019 and look ahead to the new year, several key wireless trends are emerging that will shape the industry in 2020 and beyond.
5G is Top of Mind
There’s no stopping 5G, and every carrier is talking about it right now. It will continue to be deployed and rolled out in 2020, but it will happen alongside the current 4G Long-Term Evolution network and will not replace 4G LTE anytime soon. The main reason 5G is important is that cellular carriers such as AT&T, Sprint, T-Mobile and Verizon need more capacity on their networks because more people are relying on cellular connectivity for all aspects of their daily lives. Implementing 5G will improve that capacity.