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What Hospitality Professionals Need to Know About Service Animals – By David Trumble

December 19, 2019


In recent years there have been growing numbers of guests checking into hotels with service animals. It is estimated that there are more than 500,000 trained working service animals worldwide.

Service animals are defined by the Americans with Disabilities Act Title III as “dogs that are individually trained to do work or perform tasks for people with disabilities.” Under Title III, businesses that provide goods or services to the public, such as hotels, must allow service animals to accompany people with disabilities in all areas of the property in which the public is normally allowed access. Specifically, hotels must accommodate and allow access to service animals to the property’s guest rooms, restaurants, fitness center and all other public areas.

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