Laura S. is a travel planner who often finds herself in unfamiliar cities in the US and abroad on hotel site inspections and destination FAMs.
“I always ask for a room between floors 3 and 7—not ground floor and not too high,” she says. On one occasion, however, the hotel had booked her on the ground floor of a hotel which was also near the garage, a security no-go because of its easy proximity to possible bad actors. The hotel was making it difficult for her to move rooms so she moved to a different hotel across town.
“If I don’t feel safe that’s a deal breaker,” she says.
