COVID-19 has, perhaps permanently, changed the landscape of our daily lives, prompting dramatic shifts in the way that businesses reach their customers, and how the public accesses products and services.
Being an industry that relies heavily upon human interaction, the hospitality sector has been among those to suffer most this year amid lockdowns and restrictions.
As health and safety protocols everywhere evolved to combat viral spread, and consumers adopted new behaviors and formed new expectations of the service industry, the “new normal” emerged.
