Mobility in concept and in practice, as the word implies, will never stand still. At no time was this more apparent than on June 29, 2007 when the iPhone untethered us irrevocably. We are seeing this now too since the invisible enemy, COVID-19, struck early this year and we continue to grapple with its consequence as best we can.
At warp speed, the hospitality industry was left with little choice but to be drawn into a mobile driven contactless/lo-touch culture. This idea had been floated many years ago but the urgency of applying it didn’t exist pre-COVID.