COVID-19 has changed nearly every organization; it’s certainly changed the business travel world. Despite benefitting from video conferencing services (e.g. Zoom, WebEx, and Skype) we have realized that what matters most is the human touch. The smiles. The eye contact. The ability to read a room. Coffees with colleagues or lunch with prospective clients.
The pandemic temporarily took these away. But the wheels of business are pushing forward as lockdown measures change and/or ease.