Housekeeping has always operated in the shadows. Their work is often thankless, turning a messy room back to perfection like the previous night never happened. As an industry, the guest is at the heart of everything we do and having housekeeping and operations behind the scenes has helped to create a positive and seamless guest experience.
This all changed in the pandemic, with housekeeping and operations becoming front of mind and top priority for hoteliers and guests alike. We have a lot to thank our operational teams for from the past two years and as we start on our recovery journey, we need to be thinking about how we can transform this integral part of the business.
