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Viceroy Hotel Group Chooses Travel Outlook to Optimize Voice Channel

March 1, 2021


Travel Outlook Premium Hotel Call Center is expanding its alliance with Viceroy Hotels & Resorts, which offers personalized management of incoming voice calls for all 13 properties in the current Viceroy portfolio. Opening early 2021, Viceroy’s newest ski-in, ski-out luxury mountain resort, Viceroy Kopaonik Serbia is also set to use Travel Outlook following an immersive onboarding process.

As a global luxury brand, Viceroy values a call center that can set the tone for an incredible visit to the hotel through every voice channel conversation. To meet this challenge, Travel Outlook deploys a team of agents with hospitality experience trained in sales by the Kennedy Training Network. Prior to going live, all agents participate in a virtual familiarization tour to present each property accurately and to ensure effective communication with Viceroy’s valued guests.

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