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What Do Guests Really Want in a Modern Hotel Stay? 5 Essentials

September 15, 2022


As much as the landscape in the hospitality industry changes, some things stay the same when it comes to setting expectations for the average hotel stay. One of those things is the mandate to create a sense of welcome and comfort. Much of this is about an approach to service. The technology and process part of that equation is what tends to change over time.

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