Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
Innovative Hospitality Models Transforming Travel in the Post-Pandemic Era
Travel & Tourism Innovative Hospitality Models Transforming Travel in the Post-Pandemic Era

As the world gradually emerges from the shadows of the COVID-19 pandemic, the hospitality industry is undergoing significant changes and innovations to adapt to the evolving preferences of modern travelers. Hoteliers are embracing new trends, technologies, and approaches to cater to a

Data-Driven Dining: Enhancing Customer Experience and Loyalty
Tech & Innovation Data-Driven Dining: Enhancing Customer Experience and Loyalty

In today's competitive restaurant industry, exceptional customer experiences (CX) are more than just a bonus—they are a crucial strategy for success. From the moment a customer discovers a restaurant to the time they leave feedback, every interaction shapes their overall experience. A positive

Cendyn Wins Three Awards for Innovation at World Travel Tech Awards
Travel & Tourism Cendyn Wins Three Awards for Innovation at World Travel Tech Awards

Cendyn, a global technology and services company in the hospitality sector, has achieved significant recognition at the 4th Annual World Travel Tech Awards 2024, held on November 24, 2024. Remarkably, this year marked Cendyn's first instance of securing three prestigious accolades. The company

How Is COP29 Paving the Way for Sustainable Tourism?
Travel & Tourism How Is COP29 Paving the Way for Sustainable Tourism?

The COP29 Summit marked a historic moment for the intersection of tourism and climate action with the unprecedented inclusion of a Tourism Day. This groundbreaking event highlighted the global tourism sector's dual role as both a contributor to and potential mitigator of climate change. Over

How Do Mobile-Only Discounts Boost Hotel Bookings and Revenue?
Tech & Innovation How Do Mobile-Only Discounts Boost Hotel Bookings and Revenue?

In the ever-evolving travel and hospitality industry, there has been a notable shift towards the usage of mobile devices for booking accommodations. More than half of accommodation searches are now conducted on mobile phones, while nearly half of all bookings are made through these devices.

Jack in the Box Boosts Growth Through Franchising and Tech Upgrades
Management & Regulatory Jack in the Box Boosts Growth Through Franchising and Tech Upgrades

Despite facing a challenging business environment, Jack in the Box has demonstrated resilience and strategic foresight through innovative franchising deals and technological enhancements. The fast-food giant experienced a 2.1% decline in same-store sales for Q4 of fiscal 2024 and a 1.3% drop for

What Will Be Discussed at Davao's 2024 Hospitality Conference?
Entertainment & Events What Will Be Discussed at Davao's 2024 Hospitality Conference?

The Davao Tourism Association is gearing up to host its inaugural Hospitality and Tourism Experience Conference on November 15, 2024, at the Acacia Hotel in Davao City, with the expectation of around 350 participants. The attendees will include individuals from various sectors such as academia,

How Can Vacation Rentals Attract New Customers and Retain Users?
Travel & Tourism How Can Vacation Rentals Attract New Customers and Retain Users?

The commercial landscape of vacation rentals has evolved considerably since the mid-2000s, transitioning from an unconventional idea to a mainstream travel accommodation option. This shift has been largely precipitated by the success and increasing ubiquity of platforms such as Airbnb, which have

Baltic Hospitality Sectors Unite in Call for Lower VAT to Combat Crisis
Food & Beverage Baltic Hospitality Sectors Unite in Call for Lower VAT to Combat Crisis

The hospitality industry across the Baltic states of Latvia, Estonia, and Lithuania has united in a call for a reduction in Value Added Tax (VAT) as they grapple with post-pandemic challenges. Andris Kalniņš, head of the Latvian Hotel and Restaurant Association, emphasized on national television t

How Will Wasserman's New Division Transform US Fan Experiences?
Entertainment & Events How Will Wasserman's New Division Transform US Fan Experiences?

Wasserman Hospitality Sales has excitingly announced the launch of a new division in North America, aiming to offer fans unforgettable experiences through unparalleled access to high-demand sports and entertainment events. Originally founded by Luke Robinson in 2008 as part of CSM Sport

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