Customer Service

How Did Cunningham Restaurant Group Achieve Rapid Expansion?
Food & Beverage How Did Cunningham Restaurant Group Achieve Rapid Expansion?

Founded in 1997 in Brownsburg, Indiana, Cunningham Restaurant Group (CRG) has swiftly evolved from a single restaurant to a multi-state chain comprising diverse dining concepts. Led by founder Mike Cunningham, CRG emphasizes scratch cooking, gracious hospitality, and locally sourced ingredients.

August 16, 2024
How Does the Bat & Ball Hotel Blend Classic Charm with Modern Flair?
Food & Beverage How Does the Bat & Ball Hotel Blend Classic Charm with Modern Flair?

The Bat & Ball Hotel in Sydney reopened with a grand celebration on August 15, drawing both curiosity and excitement from patrons familiar with its storied past and those eager to see the new offerings. Managed by a team of seasoned professionals in the hospitality industry—including Dynn S

August 16, 2024
Aramark Balances Tech and Tradition for Fall 2024 College Experience
Entertainment & Events Aramark Balances Tech and Tradition for Fall 2024 College Experience

As the fall 2024 semester kicks off, college campuses across the nation are witnessing a unique blend of high-tech amenities paired with a growing inclination towards simpler, nostalgic experiences. This dichotomy reflects a broader trend among younger demographics, who value both innovation and

August 14, 2024
Hilton Hotels Embrace VR to Elevate Guest Experience and Training
Tech & Innovation Hilton Hotels Embrace VR to Elevate Guest Experience and Training

Virtual Reality (VR) is revolutionizing numerous industries, and hospitality is no exception. What started as a gaming novelty has evolved into a sophisticated tool with significant applications, including engineering, healthcare, and, of course, hospitality. With advancements in VR headsets,

August 1, 2024
Ensuring Wage Compliance for Tipped Employees in Hospitality Industry
Management & Regulatory Ensuring Wage Compliance for Tipped Employees in Hospitality Industry

The hospitality industry is known for its fast-paced environment and constant juggle of various issues, from high worker turnover to worker shortages. These challenges are compounded by the necessity to adhere to numerous local, state, and federal laws and regulations, particularly those related to

July 31, 2024
Can Robots Solve Staffing Shortages in Hospitality Post-COVID?
Management & Regulatory Can Robots Solve Staffing Shortages in Hospitality Post-COVID?

The COVID-19 pandemic has upended many industries, but few as dramatically as the hospitality sector. A pronounced staffing crisis looms large, as establishments struggle to rebound in its aftermath. The need for innovative solutions to navigate these challenging waters is paramount. It is against

July 31, 2024
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