In the highly competitive hospitality industry, enhancing the guest experience is paramount. One way hotels can do this is by integrating Customer Data Platforms (CDPs). This guide explains how hotels can leverage CDP integration to boost guest satisfaction, loyalty, and operational efficiency.
Golden Corral, the prominent American buffet chain known for its extensive selection of diverse culinary offerings, has recently extended its reach in Puerto Rico with a new restaurant in Bayamón. This marks the company's fourth location on the island, opening doors at Río Hondo and providing r
Imagine checking into a hotel in a vibrant but modestly sized city. Instead of the typical humdrum of mere lodging, you find yourself immersed in an innovative blend of local culture, aesthetic design, and tech-savvy conveniences, all within an expansive lobby buzzing with energy. You might assume
The television show "Kitchen Nightmares," hosted by celebrity chef Gordon Ramsay, gained popularity for its dramatic transformation of struggling restaurants. Ramsay's direct intervention aimed to address myriad issues, ranging from poor food quality to dismal kitchen hygiene.
In today's hospitality industry, where customer experience is crucial, the quality of customer service can significantly impact a brand's reputation. IHG, a major player in the global hotel market, finds itself facing a challenge, with increasing scrutiny over its customer service
In a rapidly evolving global landscape, the travel industry is enthusiastically adopting cutting-edge technologies and strategies to enhance operational efficiency and improve customer experience. As AI integration and sophisticated technological solutions become mainstays, major advancements and
