Customer Experience

VTech Achieves Zero Touch Provisioning for Hotel Phones
Tech & Innovation VTech Achieves Zero Touch Provisioning for Hotel Phones

In an era where seamless technology solutions are crucial for enhancing guest experiences in the hospitality industry, VTech Hospitality has made a significant breakthrough by achieving Zero Touch Provisioning (ZTP) certification for its guest room telephone sets in conjunction with Xorcom's

Is Disneyland's Alcohol Shift Diluting Family Values?
Management & Regulatory Is Disneyland's Alcohol Shift Diluting Family Values?

Disneyland has long been synonymous with enchanting family experiences, offering a magical retreat where memories are crafted amidst a tapestry of themed attractions and diverse entertainment options. However, as the park navigates the evolving landscape of guest expectations, it faces a pivotal

Are Valle Nevado and La Parva the Future of Ski Resorts?
Management & Regulatory Are Valle Nevado and La Parva the Future of Ski Resorts?

Nestled in the breathtaking Andes of Chile, Valle Nevado and La Parva ski resorts are embarking on a transformative journey as they prepare for the winter season. This extensive development encompasses a series of enhancements and strategic investments aimed at setting new benchmarks in the ski and

Is Cloud Transforming Hospitality with SONIFI and OCI?
Travel & Tourism Is Cloud Transforming Hospitality with SONIFI and OCI?

In an era where technology continually reshapes the hospitality landscape, Katarina Railko stands at the forefront. With an extensive background in travel and tourism and a deep understanding of entertainment and events, Katarina offers insights into how these sectors intersect with cutting-edge

ATPCO Unveils Dynamic Product Catalog for Tailored Air Travel
Travel & Tourism ATPCO Unveils Dynamic Product Catalog for Tailored Air Travel

ATPCO's introduction of the Dynamic Product Catalog represents a significant development in airline sales and merchandising, promising to revolutionize the way airlines and travel agencies interact with travelers. This innovative digital solution, presented at the Elevate conference in

Bridging AI Empathy Gap in Hospitality for Better Guest Experience
Management & Regulatory Bridging AI Empathy Gap in Hospitality for Better Guest Experience

The hospitality industry is at a pivotal moment, with artificial intelligence (AI) increasingly influencing guest experiences. As AI systems handle operations with unprecedented efficiency, the importance of integrating emotional intelligence into these interactions becomes more evident. These AI

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