Customer Experience

How Is Hyatt Revolutionizing Event Planning with Digital Technology?
Entertainment & Events How Is Hyatt Revolutionizing Event Planning with Digital Technology?

The hospitality industry is experiencing a significant shift towards digital transformation, and Hyatt Hotels Corporation is leading this change with the introduction of innovative tools designed to enhance customer experiences and streamline internal processes. In collaboration with Tambourine, a

August 22, 2024
How Did Cunningham Restaurant Group Achieve Rapid Expansion?
Food & Beverage How Did Cunningham Restaurant Group Achieve Rapid Expansion?

Founded in 1997 in Brownsburg, Indiana, Cunningham Restaurant Group (CRG) has swiftly evolved from a single restaurant to a multi-state chain comprising diverse dining concepts. Led by founder Mike Cunningham, CRG emphasizes scratch cooking, gracious hospitality, and locally sourced ingredients.

August 16, 2024
How Will Core Hospitality's Merger Transform Denmark's Hotel Industry?
Food & Beverage How Will Core Hospitality's Merger Transform Denmark's Hotel Industry?

The recent merger between Zleep Hotels A/S, a premier Danish hotel company, and Core Hospitality A/S, a third-party hotel management firm, marks a pivotal moment in the Danish hospitality sector. By forming Core Hospitality, this union has elevated the company to become the fourth-largest hotel

August 14, 2024
How Are UK Pubs Innovating and Expanding Amid Market Challenges?
Food & Beverage How Are UK Pubs Innovating and Expanding Amid Market Challenges?

Amidst challenges and opportunities, the UK pub and hospitality industry continues to exhibit resilience and strategic growth, reflecting its enduring importance within the national economy. The sector is seeing significant developments, from property acquisitions and extensive renovations to

August 14, 2024
Hilton Hotels Embrace VR to Elevate Guest Experience and Training
Tech & Innovation Hilton Hotels Embrace VR to Elevate Guest Experience and Training

Virtual Reality (VR) is revolutionizing numerous industries, and hospitality is no exception. What started as a gaming novelty has evolved into a sophisticated tool with significant applications, including engineering, healthcare, and, of course, hospitality. With advancements in VR headsets,

August 1, 2024
How Does Big Data Enhance Personalization in Luxury Hospitality?
Tech & Innovation How Does Big Data Enhance Personalization in Luxury Hospitality?

In the realm of luxury hospitality, personalization has become the gold standard, emerging as a vital element that meets the demands of discerning travelers who seek more than just lavish accommodations and top-tier services. This quest for unique and memorable experiences is where big data steps

July 31, 2024
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