Customer Experience

How Is Hilton Using AI to Redefine the Guest Experience?
Management & Regulatory How Is Hilton Using AI to Redefine the Guest Experience?

Katarina Railko brings a wealth of experience from the travel and tourism sectors to our discussion on the digital transformation of hospitality. Having refined her expertise in entertainment and high-stakes events, she offers a unique perspective on how global hotel brands are leveraging emerging

How Can Schools Ensure Sustainable Student Meals?
Management & Regulatory How Can Schools Ensure Sustainable Student Meals?

The delicate equilibrium of providing nutritious and affordable student meals has reached a critical tipping point as schools across the nation grapple with unprecedented economic pressures and evolving dietary expectations. A comprehensive whitepaper titled "School Catering at a Crossroads" has

What Is Driving the Record Growth in Canada’s Hotel Pipeline?
Tech & Innovation What Is Driving the Record Growth in Canada’s Hotel Pipeline?

The Canadian hospitality sector has reached an unprecedented peak in construction activity, signaling a profound shift in developer sentiment and long-term investment strategy across the nation. As of the first quarter of 2026, the national hotel pipeline has surged to an all-time high of 331

How Can Yotel Scale While Staying Fiercely Independent?
Tech & Innovation How Can Yotel Scale While Staying Fiercely Independent?

The global hospitality sector has long been a graveyard for quirky boutique brands that traded their creative souls for the safety of a corporate parent's balance sheet. Maintaining a distinct identity while expanding at a breakneck pace is a feat that requires more than just capital; it demands a

Tivoli President Milano Debuts as New Five-Star Luxury Hotel
Travel & Tourism Tivoli President Milano Debuts as New Five-Star Luxury Hotel

The transformation of the historic NH Collection property into the Tivoli President Milano signals a profound shift in how luxury brands approach the competitive landscape of the Italian fashion capital. By pivoting the property into a flagship for Tivoli Hotels & Resorts, Minor Hotels has

The Best Nantucket Airbnbs for a Quintessential Beach Stay
Travel & Tourism The Best Nantucket Airbnbs for a Quintessential Beach Stay

The Atlantic wind carries a distinct saltiness as it sweeps across the low-lying moors of Nantucket, an island where the preservation of 19th-century maritime heritage remains a non-negotiable standard for every resident and visitor alike. Known colloquially as the "Gray Lady" due to the thick

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