Customer Experience

Can Serko’s AI Strategy Redefine Corporate Travel?
Tech & Innovation Can Serko’s AI Strategy Redefine Corporate Travel?

Serko has provided income guidance of up to NZD 134 million for the 2027 fiscal year, contingent on the successful onboarding of new large-scale corporate clients. This forecast reflects a broader confidence in the resilience of the corporate travel sector, which has undergone a radical

How Is Regional Identity Reshaping Chinese Dining?
Food & Beverage How Is Regional Identity Reshaping Chinese Dining?

Massive tourism spikes in culturally distinct regions like Quanzhou have paved the way for a culinary movement that values the unique and remote elements of provincial life. This transformation marks a departure from the previous decade’s obsession with nationwide standardization, where major

Why Was a Disability Advocate Forced Off a Virgin Australia Flight?
Management & Regulatory Why Was a Disability Advocate Forced Off a Virgin Australia Flight?

The removal of a quadriplegic passenger from a domestic flight highlights the humiliating disconnect between rigid aviation safety regulations and the practical needs of disabled travelers. The incident involved Kelly Bucknall, a prominent disability advocate, who was forced to disembark a flight

Why Is AI Making Human Travel Advisors More Essential?
Tech & Innovation Why Is AI Making Human Travel Advisors More Essential?

When a flight cancellation occurs or a hotel fails to meet expectations, the accountability of a human professional provides a safety net that software cannot replicate. In the current travel landscape of 2026, the proliferation of generative artificial intelligence has made information cheap, but

South Korea Modernizes Medical Tourism Through New Alliance
Management & Regulatory South Korea Modernizes Medical Tourism Through New Alliance

The development of the K-MediWell brand marks a transition toward an information-based regulatory environment designed to provide foreign tourists with safety and quality guarantees. This strategic evolution responds to a shift in global traveler expectations, where patients no longer seek isolated

High-Tech Science and Tradition Redefine Longevity Travel
Tech & Innovation High-Tech Science and Tradition Redefine Longevity Travel

Proactive health management is replacing reactive medical care as travelers prioritize the extension of active, independent years over simple leisure. The contemporary landscape of luxury travel has moved decisively beyond the era of mere relaxation and surface-level pampering, evolving into a

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