Customer Service

Who’s Leading Hospitality? New GM Appointments Revealed
Management & Regulatory Who’s Leading Hospitality? New GM Appointments Revealed

What does it take to command a hotel in an era where guest expectations shift as rapidly as travel trends, and every stay could make or break a brand's reputation? In the high-stakes world of hospitality, leadership is the linchpin that can transform a property from just another stopover to a

How Can Hotel Managers Simplify Tech Training for Staff?
Management & Regulatory How Can Hotel Managers Simplify Tech Training for Staff?

In the fast-evolving hospitality industry, integrating new technology is often seen as a game-changer for boosting efficiency, enhancing guest experiences, and driving revenue growth. However, a staggering 69% of professionals, as reported by the 2024 Lodging Technology Study from Hospitality

UK Hospitality Faces Fierce Recruitment Challenges for SMEs
Travel & Tourism UK Hospitality Faces Fierce Recruitment Challenges for SMEs

I'm thrilled to sit down with Katarina Railko, a seasoned expert in the hospitality industry with a deep background in travel and tourism. Katarina has honed her expertise through years of navigating the ever-evolving landscape of entertainment, events, expos, and conferences. Today, we’re diving

Price Attracts Hotel Guests, but CX Builds Lasting Loyalty
Management & Regulatory Price Attracts Hotel Guests, but CX Builds Lasting Loyalty

In an era where travelers are bombarded with endless options for accommodations, the hospitality industry faces a unique challenge: how to stand out in a market driven by price sensitivity while ensuring guests return time and again. Recent insights from a comprehensive survey of over 15,000

UK Hospitality Sector Faces Alarming Closures in 2025
Management & Regulatory UK Hospitality Sector Faces Alarming Closures in 2025

The UK hospitality sector is grappling with a staggering challenge in 2025, as licensed venues shutter their doors at an alarming rate of two per day, painting a grim picture of an industry that has long been a cornerstone of community life and economic vitality. High streets, once buzzing with

AI in Hospitality Innovation – Review
Management & Regulatory AI in Hospitality Innovation – Review

Imagine a hotel where every interaction, from booking a room to requesting extra towels, feels uniquely tailored to individual preferences, all while the behind-the-scenes operations run with seamless precision. This is no longer a distant dream but a reality shaped by artificial intelligence (AI)

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