Customer Service

Who Are the New Leaders Shaping North American Hospitality?
Management & Regulatory Who Are the New Leaders Shaping North American Hospitality?

The rapid transformation of the North American hospitality sector has triggered a wave of strategic executive realignments as major hotel groups seek to secure seasoned talent for their most critical assets. This trend is not merely a response to market volatility but represents a calculated effort

Accor Group Reports Strong Growth and Record 2025 Earnings
Management & Regulatory Accor Group Reports Strong Growth and Record 2025 Earnings

The global hospitality sector recently witnessed a seismic shift as one of its most prominent titans navigated a landscape of geopolitical tension and currency volatility to emerge with its most successful financial performance to date. While many analysts expected a cooling period following the

Hotel F&B Demand Rises as Guest Satisfaction Falls
Management & Regulatory Hotel F&B Demand Rises as Guest Satisfaction Falls

The hum of a bustling hotel restaurant, once a clear signal of success and guest contentment, now often conceals a more complicated reality of unmet expectations and declining approval ratings. A perplexing trend has taken hold across the hospitality sector: more guests are choosing to dine

Hospitality America Celebrates 30 Years With Expansion
Management & Regulatory Hospitality America Celebrates 30 Years With Expansion

Sustaining three decades of growth in the ever-shifting landscape of American hospitality requires more than just excellent service; it demands a precise blend of strategic foresight and an unwavering cultural identity. For Hospitality America, a hotel management company based in Greenville, South

Trend Analysis: Cloud Property Management
Management & Regulatory Trend Analysis: Cloud Property Management

The traditional hotel front desk, once the undisputed hub of guest interaction, is steadily being dismantled by the pervasive influence of cloud technology. From the front desk to the back office, the hospitality industry is undergoing a digital revolution. This article examines the pivotal shift

Mainsail Lodging Assumes Management of Spartanburg Marriott
Management & Regulatory Mainsail Lodging Assumes Management of Spartanburg Marriott

In the highly competitive hospitality landscape, the selection of a management company can define a property's trajectory, transforming a well-regarded hotel into a market-leading destination. A significant development in this arena has unfolded in South Carolina, where Mainsail Lodging &

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