Customer Service

How Do Impact Scores Transform Hotel Success with Feedback?
Travel & Tourism How Do Impact Scores Transform Hotel Success with Feedback?

Imagine sitting down with a visionary in hospitality technology who has dedicated her career to transforming how hotels connect with guests. Katarina Railko, a seasoned expert in travel and tourism, brings a wealth of insight from her work in entertainment and events, where she’s shaped experiences

Aimbridge to Rebrand Six Mexico Hotels as IHG's Voco by 2026
Management & Regulatory Aimbridge to Rebrand Six Mexico Hotels as IHG's Voco by 2026

A coordinated management and brand conversion program is reshaping six Real Inn properties across Mexico into IHG’s voco flag, signaling a calculated push into the upscale lifestyle segment. The effort combines professionalized operations from Aimbridge LATAM, owner alignment with Alliance Hotel

Hotel Management Unveils 2025 GMs to Watch for Excellence
Management & Regulatory Hotel Management Unveils 2025 GMs to Watch for Excellence

In the fast-paced world of hospitality, where guest expectations soar and operational challenges loom large, a select group of leaders stands out as the backbone of exceptional hotel experiences, transforming struggling properties into thriving hubs of profitability. Picture a property on the brink

Luxury Hotel GM Appointments Reflect Strategic Leadership Shift
Management & Regulatory Luxury Hotel GM Appointments Reflect Strategic Leadership Shift

In the high-stakes world of luxury hospitality, where a single guest experience can define a brand's reputation, the recent wave of general manager (GM) appointments across iconic properties has captured significant attention. From the pristine beaches of Hawaii to the vibrant urban hubs of

How Will Kessler and Highgate Redefine Luxury Hospitality?
Management & Regulatory How Will Kessler and Highgate Redefine Luxury Hospitality?

What does it take to transform luxury hospitality into something truly extraordinary? Picture a hotel stay where every detail, from the architecture to the service, feels like a curated masterpiece—where guests aren't just visitors but part of a living story. This vision is no longer a distant

Takhini Hot Springs Resort to Redefine Yukon Tourism
Management & Regulatory Takhini Hot Springs Resort to Redefine Yukon Tourism

Yukon’s tourism industry, often overshadowed by more prominent Canadian destinations, holds a unique charm with its vast wilderness, rich cultural heritage, and unparalleled natural phenomena like the Northern Lights, drawing over 300,000 visitors annually in recent years. This remote territory in

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