Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
SSP America Wins Contract for JetBlue T5 Dining Refresh
Travel & Tourism SSP America Wins Contract for JetBlue T5 Dining Refresh

Travelers who sprinted past food courts now linger for craft coffee, chef-led bites, and local stories stitched into concourses, and that shift set the stage for a high-stakes dining refresh at JetBlue’s Terminal 5. Commentators across aviation retail agreed that T5 needed a program that reads New

Will Hotel Indigo Torquay Lead the English Riviera Revival?
Travel & Tourism Will Hotel Indigo Torquay Lead the English Riviera Revival?

The new Hotel Indigo Torquay opened with sea air at its doorstep and a bigger question in the breeze: can a single, well-placed lifestyle hotel nudge an entire coastline from fond nostalgia toward confident reinvention without losing what made it beloved in the first place? Framed by Princess Pier,

Will FSC's New CFO Strengthen Unit Economics at Scale?
Food & Beverage Will FSC's New CFO Strengthen Unit Economics at Scale?

In a year when franchise systems have chased growth while rediscovering the basics of cash-on-cash returns, FSC Franchise Co.’s decision to appoint John Massari as chief financial officer framed a timely test of whether disciplined finance can power scale without diluting brand identity or

PPHG to Open PARKROYAL Serviced Suites in Manila Bay by 2027
Travel & Tourism PPHG to Open PARKROYAL Serviced Suites in Manila Bay by 2027

In a region where business trips spill into weekend stays and project timelines stretch beyond a single quarter, extended-stay hospitality has shifted from niche to necessary as gateway cities race to add flexible lodging that feels like home yet performs like a hotel. This shift is now reshaping

Which Ski-In/Ski-Out Hotels Top the 2026 Alps Rankings?
Travel & Tourism Which Ski-In/Ski-Out Hotels Top the 2026 Alps Rankings?

When a winter trip can hinge on the distance between a ski-room door and the first turn on corduroy, the newest 2026 slate of ski-in/ski-out winners arrived as a data-backed compass for travelers who refuse to waste daylight on shuttles and long walks in boots. Announced as the season gets

The Wesley Hotels Mobilize Tap-to-Donate for Camden Foodbank
Travel & Tourism The Wesley Hotels Mobilize Tap-to-Donate for Camden Foodbank

Hunger rarely announces itself loudly in a global city, yet the steady rise in food insecurity across central London has pressed familiar venues into unfamiliar roles as reliable conduits for everyday generosity and rapid, on-the-ground aid to neighbors in need. Over two years, a central London

JetBlue Expands to Barcelona and Milan from Boston in 2026
Travel & Tourism JetBlue Expands to Barcelona and Milan from Boston in 2026

In the competitive arena of transatlantic travel, a striking statistic emerges: low-cost carriers have captured nearly 15% of the market share on leisure routes between the U.S. and Europe over the past few years, a figure that continues to climb. This trend underscores a seismic shift in how

Cendyn Pioneers AI Search Integration for Hotel Bookings
Tech & Innovation Cendyn Pioneers AI Search Integration for Hotel Bookings

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality and a prominent voice in travel, tourism, and entertainment. With her extensive background in the industry and a passion for innovation at expos and conferences, Katarina brings a wealth of insight into the evolving

Trend Analysis: Metaverse Tourism in Hospitality
Tech & Innovation Trend Analysis: Metaverse Tourism in Hospitality

Picture stepping into the opulent lobby of a five-star hotel, admiring the intricate chandeliers and plush decor, all without leaving the comfort of your living room, as this immersive experience, powered by the metaverse, is redefining how travelers explore destinations and accommodations in the

MICE Sector Tackles Service Charge Transparency at beam Meeting
Entertainment & Events MICE Sector Tackles Service Charge Transparency at beam Meeting

In the fast-evolving world of Meetings, Incentives, Conferences, and Exhibitions (MICE), one issue stands out as a persistent challenge: the lack of clarity surrounding discretionary service charges at event venues. With clients often left puzzled by unexpected fees and staff uncertain about fair

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