Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
What Is the New Vision for The Imperial Blackpool?
Travel & Tourism What Is the New Vision for The Imperial Blackpool?

The challenge of preserving the soul of a historic landmark while adapting to the evolving demands of modern tourism is a delicate balancing act, and for The Imperial Blackpool, this intricate task has fallen to its newly appointed General Manager, Sacha Cauwels–Wigan. With a career spanning over

Are Hotels the Top Real Estate Bet for 2026?
Management & Regulatory Are Hotels the Top Real Estate Bet for 2026?

The global real estate landscape is revealing a clear frontrunner for investment supremacy, with the hotel sector emerging not just as a contender but as a potential champion for savvy investors. A rare convergence of strengthening fundamentals, renewed investor confidence, and increasingly

Is a New Big Beach Development Progress or Sacrilege?
Travel & Tourism Is a New Big Beach Development Progress or Sacrilege?

A contentious proposal to develop a key parcel of land next to Ucluelet’s cherished Big Beach has brought the community to a crossroads, pitting the promise of modern housing and amenities against the preservation of what some call a sacred natural space. The formal application, which seeks to

Trend Analysis: AI-Powered Hospitality
Tech & Innovation Trend Analysis: AI-Powered Hospitality

The familiar warmth of a lobby welcome is increasingly powered by unseen algorithms and intelligent systems, fundamentally reshaping the guest experience from the ground up. This transition from traditional service to a tech-enhanced model is not merely a novelty; it is a direct response to modern

Legends Taps Rich Sutton to Lead Chelsea Hospitality
Food & Beverage Legends Taps Rich Sutton to Lead Chelsea Hospitality

In the competitive landscape of professional sports, the battle for fan loyalty is increasingly waged not just on the field but in the stands, suites, and concourses, where the quality of the hospitality experience can define a club's brand and revenue streams. Recognizing this critical dynamic,

Is Hard Rock's $850M Bet on Puerto Rico a Game Changer?
Travel & Tourism Is Hard Rock's $850M Bet on Puerto Rico a Game Changer?

A monumental investment of nearly a billion dollars is poised to reshape San Juan's skyline and its identity as a Caribbean tourism hub, igniting conversations about the future of the island's economic landscape. Hard Rock International, a global powerhouse in hospitality and entertainment, is

Canary Acquires OpenKey to Enhance Hotel Guest Experience
Management & Regulatory Canary Acquires OpenKey to Enhance Hotel Guest Experience

With a sharp eye for innovation in travel and tourism, Katarina Railko has become a key voice in the hospitality industry, particularly known for her insights on the technology shaping guest experiences at major conferences and expos. Today, she joins us to dissect the recent acquisition of OpenKey

Can a Coffee Shop Redefine the Airport Experience?
Food & Beverage Can a Coffee Shop Redefine the Airport Experience?

The hurried footsteps, rolling suitcases, and last-minute gate announcements create a familiar symphony of travel stress that most airports have yet to successfully quiet. This environment, often defined by its chaotic and transactional nature, has long been accepted as an unavoidable part of the

Sabah to Host Chinese New Year Unity Celebration
Travel & Tourism Sabah to Host Chinese New Year Unity Celebration

In a vibrant display of cultural synergy and community spirit, Sabah is set to underscore its reputation as a beacon of multicultural harmony by hosting a grand State-Level Chinese New Year Open House. This significant event is poised to be more than just a festive gathering; it represents a

Radisson Individuals Debuts in Spain With Wellness Hotels
Travel & Tourism Radisson Individuals Debuts in Spain With Wellness Hotels

The global hospitality landscape is increasingly shaped by travelers seeking authentic, destination-specific experiences, moving away from standardized accommodations toward properties that possess a distinct character and a deep connection to their local culture. Responding to this significant

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