Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
Mexico Unveils Ambitious Tourism Strategy for FITUR 2026
Travel & Tourism Mexico Unveils Ambitious Tourism Strategy for FITUR 2026

Mexico has stepped onto the global stage with a decisive and powerful statement of intent, officially accepting the mantle of Partner Country for the 46th edition of The International Tourism Fair (FITUR) taking place this January. This designation, announced at the Embassy of Mexico in Spain, is

Why US Travelers Pick Cancun Resorts Over Rentals
Travel & Tourism Why US Travelers Pick Cancun Resorts Over Rentals

Recent data from the peak holiday season reveals a decisive trend among American travelers, showing a strong preference for the predictability and comprehensive service of traditional resorts over the autonomy offered by vacation rentals. As travelers increasingly prioritize peace of mind and a

Mature Systems vs. Experimental AI: A Comparative Analysis
Tech & Innovation Mature Systems vs. Experimental AI: A Comparative Analysis

The rapid proliferation of artificial intelligence has created a pivotal decision-making moment for hotel operators, forcing a choice between the allure of cutting-edge experimental tools and the steadfast reliability of established marketing platforms. As hoteliers navigate an increasingly complex

Unified Commerce Platforms – Review
Food & Beverage Unified Commerce Platforms – Review

The relentless pace of digital transformation has turned the quick-service restaurant industry into a complex ecosystem of competing sales channels, from drive-thrus and kiosks to a myriad of third-party delivery apps. The Unified Commerce Platform represents a significant advancement in this

Gencom Reacquires The Ritz-Carlton Coconut Grove in Miami
Tech & Innovation Gencom Reacquires The Ritz-Carlton Coconut Grove in Miami

In a significant move that underscores the sustained investor confidence in South Florida's luxury hospitality market, Miami-based investment firm Gencom has successfully repurchased a majority interest in The Ritz-Carlton Coconut Grove. This strategic reacquisition, finalized for an undisclosed

Can a New Roadmap Boost UK Business Events?
Entertainment & Events Can a New Roadmap Boost UK Business Events?

A recent landmark parliamentary inquiry has thrown a harsh spotlight on the UK's approach to business events, forcing a national conversation about whether the current strategy is fit for a globally competitive landscape. With the government poised to respond, the sector stands at a pivotal

New Chick-fil-A Creates 125 Jobs in North Carrollton
Food & Beverage New Chick-fil-A Creates 125 Jobs in North Carrollton

The economic landscape of North Carrollton is receiving a significant boost as a new business opens its doors, promising not just a popular dining venue but also a substantial wave of local employment opportunities for the community. The new Chick-fil-A restaurant, strategically situated at 1302 US

AI and Biometrics to Transform Travel by 2026
Tech & Innovation AI and Biometrics to Transform Travel by 2026

As a leading voice in hospitality and event management, Katarina Railko possesses a unique perspective on the forces shaping the travel industry. Drawing on insights from Phocuswright analysts, she joins us to discuss the near future of travel, a landscape where technology like agentic AI and

Humanoid AI Is Reshaping the Hotel Guest Experience
Tech & Innovation Humanoid AI Is Reshaping the Hotel Guest Experience

The once-distant image of a robotic concierge greeting guests in a hotel lobby is rapidly materializing into a strategic asset for the modern hospitality industry, signaling a profound evolution in guest services. While the concept of humanoid, artificial intelligence-powered agents in hotels has

How Is AI Reshaping Hospitality's ESG Goals?
Management & Regulatory How Is AI Reshaping Hospitality's ESG Goals?

In the dynamic world of hospitality, the convergence of technology and sustainability is no longer a futuristic concept but a present-day imperative. To navigate this complex landscape, we turn to Katarina Railko, a seasoned expert in the travel and tourism industry. With deep-rooted experience in

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