Management & Regulatory

SSA Faces Challenges with Improper Payments and Service Efficiency
Management & Regulatory SSA Faces Challenges with Improper Payments and Service Efficiency

The Social Security Administration (SSA) is grappling with a range of challenges that impact its ability to manage payments accurately and deliver high-quality customer service. These challenges are amplified by internal flaws in the system and recent policy reforms proposed under the Trump

March 21, 2025
Genesys Highlights AI and Platforms in Modern Customer Service Trends
Management & Regulatory Genesys Highlights AI and Platforms in Modern Customer Service Trends

In today's dynamic customer service environment, organizations are increasingly shifting their focus towards comprehensive customer experience (CX) platforms. As companies navigate the growing complexity of customer interactions, the need for integrated solutions that encompass AI

March 20, 2025
How Will Adobe's AI Enhancements Transform Customer Experience?
Management & Regulatory How Will Adobe's AI Enhancements Transform Customer Experience?

Katarina Railko is our Hospitality expert with extensive experience in the travel and tourism industry. Her expertise also extends into entertainment and events, specializing in expos and conferences. Today, she shares insights on the latest innovations from Adobe Summit and the transformative

March 19, 2025
How Does Invoca Integration with Adobe Elevate Customer Journeys?
Management & Regulatory How Does Invoca Integration with Adobe Elevate Customer Journeys?

Katarina Railko is our Hospitality expert with a wealth of experience in the travel and tourism industry. She is also a prominent voice in entertainment and events, particularly in the context of expos and conferences. Today, she shares insights on Invoca's innovative Adobe Experience Platform

March 18, 2025
AI-Driven Customer Support Transforms Proactive Engagement Strategies
Management & Regulatory AI-Driven Customer Support Transforms Proactive Engagement Strategies

The rapid expansion of the cloud market coupled with looming economic challenges has escalated the pressure on businesses to deliver more with less. Innovations in artificial intelligence (AI) and machine learning are at the forefront of this transformative journey, enabling customer support

March 14, 2025
Is the IRS Ready for a Return to Office With Insufficient Desks?
Management & Regulatory Is the IRS Ready for a Return to Office With Insufficient Desks?

Katarina Railko is our Hospitality expert, refined in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. What was the initial plan for returning IRS employees to the office? The initial plan was for the IRS to order most

March 13, 2025
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