Management & Regulatory

AI and Automation Transform Customer Experiences in Ghana
Management & Regulatory AI and Automation Transform Customer Experiences in Ghana

The rapid integration of artificial intelligence (AI) and automation into business processes has revolutionized how companies operate and engage with their customers in Ghana. These technologies, once seen as futuristic, have become essential for businesses aiming to maintain a competitive edge in

Mastering Service Recovery in Casino Hotels
Management & Regulatory Mastering Service Recovery in Casino Hotels

In the vibrant and high-stakes environment of casino hotels, providing exceptional guest experiences is not merely an aspiration but an operational necessity. With guests frequently enticed by the promise of luxury, leisure, and significant potential winnings, any disruption can have resounding

Tru by Hilton Expands Globally with Innovative Design Updates
Management & Regulatory Tru by Hilton Expands Globally with Innovative Design Updates

Hilton's midscale brand, Tru by Hilton, has been making significant strides in the hospitality industry, capturing attention with its adaptive approach to hotel design and guest experience. Since its introduction in 2016, the brand has surged forward, establishing a presence with over 300

Is NYC's Safe Hotels Act a Boon or Burden for Tourism?
Management & Regulatory Is NYC's Safe Hotels Act a Boon or Burden for Tourism?

Could New York City’s latest hotel regulation alter landscapes beyond industry boundaries? As this metropolis, a titan in global tourism, tightens its hotel standards, it embarks on an unprecedented journey amid the post-pandemic rebuild. Known for their hustle and resilience, New York’s hos

James Bowie Leads Transformative Era at Priest House Hotel
Management & Regulatory James Bowie Leads Transformative Era at Priest House Hotel

The Priest House Hotel is on the cusp of a transformative era, heralding a new chapter with the appointment of James Bowie as the General Manager. This transition signifies a commitment to elevating the level of service and facilities offered to guests. Since its acquisition by The Brook Group in

How Did Jo Armstrong Revolutionize Paso Robles Tourism?
Management & Regulatory How Did Jo Armstrong Revolutionize Paso Robles Tourism?

In the heart of California's Central Coast, Paso Robles stands as a beacon of viticulture and hospitality, thanks largely to the transformative efforts of Jo Armstrong. Her work with Hope Family Wines has not only elevated the wine-tasting experience but also set a new standard for tourism in

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