In a significant stride toward enhancing guest satisfaction and operational efficiency, Founders Table Restaurant Group has partnered with Tattle, an AI-powered guest feedback and customer experience (CX) improvement platform. This collaboration aims to leverage advanced technology to capture and analyze customer sentiment, providing invaluable insights that drive continuous improvement across all locations. Founders Table, the parent company of Chopt Creative Salad Co. and Dos Toros Taqueria, is dedicated to utilizing Tattle’s platform to measure and refine key aspects of their services, ensuring a superior dining experience for every guest.
Leveraging Advanced Technology for Guest Feedback
Tattle’s platform presents a comprehensive omnichannel feedback system designed to capture guest sentiment from various service points, including dine-in, takeout, delivery, and digital orders. This extensive feedback is then analyzed by Tattle’s proprietary AI to generate location-specific monthly action items, allowing restaurant operators to pinpoint and address areas in need of improvement. By focusing on critical components such as food quality, order accuracy, hospitality, and speed of service, Founders Table can systematically enhance their operations.
A particularly powerful feature of Tattle’s platform is its ability to provide detailed feedback at the menu item level. This granularity enables optimizing ingredients and portion sizes, directly impacting guest satisfaction. Moreover, the proactive recovery system ensures that dissatisfied guests are promptly addressed, transforming potential negative experiences into opportunities for improvement. By centralizing this feedback in a streamlined dashboard, Founders Table can maintain a consistent standard of excellence across all its locations.
Integration of AI Insights into Operations
The strategic implementation of Tattle’s AI-driven insights is set to revolutionize Founders Table’s approach to customer experience. The platform’s “AI Coach” suggests actionable monthly changes based on collected data, driving efforts to boost guest satisfaction and ultimately increase revenue. This data-driven approach allows for precise adjustments tailored to each location’s specific needs, fostering an environment of continuous improvement.
Tyler Mulkin, SVP of Operations Services at Founders Table, emphasized the value of integrating data-driven methodologies, highlighting that these insights are essential tools for consistently meeting and exceeding customer expectations. By leveraging Tattle’s artificial intelligence, Founders Table can manage and optimize performance across its diverse range of locations, ensuring a cohesive and high-quality experience for all guests.
Setting a New Standard in Fast-Casual Dining
The collaboration between Founders Table and Tattle represents a broader trend within the hospitality industry, showcasing how technology can be harnessed to elevate guest experiences and streamline operations. By bridging the gap between guest feedback and operational improvements, this partnership sets a new standard for the fast-casual dining sector. The unified approach of integrating actionable insights from Tattle’s AI platform enables Founders Table to make informed and impactful decisions, driving long-term success and guest satisfaction.
Alex Beltrani, CEO & Founder of Tattle, noted that the collaboration seeks to redefine customer experience standards within the industry. By focusing on actionable improvements and leveraging sophisticated AI analysis, Tattle empowers restaurant operators to go beyond traditional feedback methods. This innovative approach underlines the importance of data-driven decision-making in today’s highly competitive market, addressing guest needs with unprecedented precision and effectiveness.
Driving Long-term Success through Continuous Improvement
In a significant move toward boosting guest satisfaction and operational efficiency, Founders Table Restaurant Group has teamed up with Tattle, an AI-powered guest feedback and customer experience (CX) enhancement platform. This strategic partnership seeks to harness cutting-edge technology to gather and decode customer sentiment, delivering invaluable insights that foster ongoing improvements across all their venues. Founders Table, the parent organization of Chopt Creative Salad Co. and Dos Toros Taqueria, is committed to using Tattle’s platform to assess and fine-tune pivotal aspects of their services, ensuring each guest enjoys an exceptional dining experience. By incorporating Tattle’s advanced tools, Founders Table aims to identify areas for enhancement and implement changes that elevate the overall quality of service. This collaboration underscores Founders Table’s dedication to maintaining high standards and creating unforgettable dining experiences for every customer who walks through their doors, setting a new benchmark in the restaurant industry.
