Management & Regulatory

IHG Customer Service Lapses: Inconsistency and Training Issues
Management & Regulatory IHG Customer Service Lapses: Inconsistency and Training Issues

In today's hospitality industry, where customer experience is crucial, the quality of customer service can significantly impact a brand's reputation. IHG, a major player in the global hotel market, finds itself facing a challenge, with increasing scrutiny over its customer service

Celebrity Cruises’ $250M Solstice Series Revamp: Worth It?
Management & Regulatory Celebrity Cruises’ $250M Solstice Series Revamp: Worth It?

The ongoing transformation of Celebrity Cruises' Solstice Series ships exemplifies the modern cruise industry's dedication to evolving guest experiences. Celebrity Cruises has embarked on an ambitious $250 million renovation project, aiming to redefine cruising by enhancing the comfort,

Hersheypark Team Elevates Guest Experience Through Empowerment
Management & Regulatory Hersheypark Team Elevates Guest Experience Through Empowerment

In the bustling world of amusement parks, where every guest seeks joy and adventure, the Hersheypark Guest Experience Team distinguishes itself by prioritizing empowerment and professional growth. Operating with a commitment to enhancing each visitor's experience, members of this team play

Epic Universe Faces Hurdles with Opening Ride Malfunctions
Management & Regulatory Epic Universe Faces Hurdles with Opening Ride Malfunctions

Universal Orlando Resort's latest venture, Epic Universe, was anticipated to redefine the theme park experience with state-of-the-art attractions and immersive worlds. With grand marketing narratives and promises of cutting-edge entertainment technologies, expectations were set remarkably high

Is Switzerland Still Safe for Travelers Amid Protests?
Management & Regulatory Is Switzerland Still Safe for Travelers Amid Protests?

The allure of Switzerland, often lauded as one of the safest and most picturesque destinations in the world, faces a contemporary challenge. Governments, such as those of the United States and Canada, have issued alerts cautioning travelers due to recent developments in Switzerland's urban

IRIS Unveils Innovations to Elevate Hospitality at HITEC 2025
Management & Regulatory IRIS Unveils Innovations to Elevate Hospitality at HITEC 2025

In the rapidly evolving realm of hospitality technology, IRIS has positioned itself at the forefront by launching a suite of innovative features aimed at enhancing the guest experience. As the industry gathers at the HITEC event taking place from June 16-19 at the Indianapolis Convention Center,

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