I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with deep roots in the travel and tourism industry. Her extensive experience and passion for creating memorable experiences make her the perfect person to discuss the recent Customer Service Week 2025 initiative in
In a bustling Dallas hotel lobby, executives watch as group bookings surge, a direct result of sharp, strategic minds steering the ship in an industry still clawing its way back from global disruptions. Across the United States, from Texas to Hawaii, hotels are placing big bets on new leadership to
Imagine stepping onto an aircraft where every detail, from the brightness of the cabin to the comfort of the seat, feels tailored to elevate your journey, regardless of your budget. WestJet, a leading Canadian airline, has embarked on an ambitious project to transform the onboard experience through
Allow me to introduce Katarina Railko, a seasoned expert in hospitality management with a deep-rooted passion for travel and tourism. With years of experience shaping guest experiences in boutique properties and a prominent voice in entertainment and events, particularly through her work with expos
What happens when the backbone of a nation’s economy feels like it’s teetering on the edge of a cliff, with no safety net in sight, and the ripple effects are felt across industries like hospitality? The U.S. economy in 2025 is a storm of uncertainty, driven by political volatility and policy
The hospitality industry stands at a pivotal moment, with leadership transitions shaping the trajectory of hotels and resorts across diverse markets, and as the sector rebounds from global challenges, the role of general managers (GMs) has become increasingly critical in steering properties through
