Katarina Railko is our Hospitality expert, refined in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. What was the initial plan for returning IRS employees to the office? The initial plan was for the IRS to order most
Voice AI is swiftly transforming the landscape of customer service and contact centers, signaling a new era of continuous efficiency, personalized service, security, and scalability. Businesses that embrace voice AI solutions are not just enhancing their customer service capabilities but also
Today, we're speaking with Katarina Railko, a hospitality expert with extensive experience in the travel and tourism industry, as well as events and entertainment. We'll discuss a recent incident involving a food delivery and her experience with the customer service response. Our topics
Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. Can you start by giving us an overview of the strategic partnership between Viva.com and Extenda
The BBVA Bot Talent internal competition highlighted the ingenuity of BBVA employees in utilizing generative AI to enhance operations within the bank. Participants from Peru, Mexico, and Spain created AI-driven solutions to tackle various challenges, showcasing a range of innovative projects
Katarina Railko is our Hospitality expert. She refined her skills in the travel and tourism industry. She is also a key voice in entertainment and events, with an affinity for expos and conferences. In this conversation, we dive into the topic of machine customers, Google's 'Ask for
