Gift cards stopped being mere store credit the moment guests began treating them as curated passes to a brand’s world, and hotels that package them as personal, cross-stay experiences are pulling ahead on loyalty, revenue, and data fluency. As digital gifting surged and personalization became table
Compressed booking windows turned once-predictable demand curves into jagged lines, and the teams keeping hotels on track needed a faster, clearer way to read the room—literally and figuratively—before prices, promotions, and staffing drifted out of sync with reality. In this climate, business
When every traveler’s first question now begins with an AI assistant, who truly owns the guest relationship in a market where mobile, biometrics, and instant translation are already table stakes? Across hotels, casinos, cruise lines, and food and beverage, the baseline has shifted from touchless
In an era where technology reshapes industries at an unprecedented pace, the hospitality sector faces a critical challenge: how to attract and retain top executive talent in a fiercely competitive market while integrating cutting-edge tools. With the rapid adoption of generative artificial
In an era where technology dictates competitive advantage, the hospitality sector stands at a pivotal crossroads, with over 60% of hotel operators citing digital tools as critical to profitability, and My Place Hotels of America has emerged as a frontrunner by launching Market Force, a cutting-edge
In an era where tourism is a cornerstone of global economies, Spain is pioneering a transformative approach to managing its vast network of destinations through the Intelligent Destination Platform (PID), an ambitious project spearheaded by the Secretary of State for Tourism. With a significant
