Customer Experience

Chick-fil-A Opens in Hudson: Community Impact Beyond Burgers?
Food & Beverage Chick-fil-A Opens in Hudson: Community Impact Beyond Burgers?

The vibrant community of Hudson has eagerly welcomed its first-ever Chick-fil-A restaurant, conveniently located at 4A Highland Commons East. Officially opening its doors on June 5, this new establishment marks a significant step in Chick-fil-A's strategic expansion plans across Massachusetts. As

Epic Universe Faces Hurdles with Opening Ride Malfunctions
Management & Regulatory Epic Universe Faces Hurdles with Opening Ride Malfunctions

Universal Orlando Resort's latest venture, Epic Universe, was anticipated to redefine the theme park experience with state-of-the-art attractions and immersive worlds. With grand marketing narratives and promises of cutting-edge entertainment technologies, expectations were set remarkably high for

How Will IRIS's New Tech Transform Hotel Experiences?
Tech & Innovation How Will IRIS's New Tech Transform Hotel Experiences?

In the rapidly evolving landscape of the hospitality sector, technology continues to redefine guest experiences and operational efficiency. A prominent player in bringing digital transformation to hotels is IRIS, renowned for its innovative solutions in digital food and beverage and guest

IRIS Unveils Innovations to Elevate Hospitality at HITEC 2025
Management & Regulatory IRIS Unveils Innovations to Elevate Hospitality at HITEC 2025

In the rapidly evolving realm of hospitality technology, IRIS has positioned itself at the forefront by launching a suite of innovative features aimed at enhancing the guest experience. As the industry gathers at the HITEC event taking place from June 16-19 at the Indianapolis Convention Center,

Universal Helios Grand Hotel Elevates Orlando Theme Park Stays
Management & Regulatory Universal Helios Grand Hotel Elevates Orlando Theme Park Stays

In the heart of Orlando, a groundbreaking hospitality experience has emerged, capturing the attention of theme park enthusiasts and travelers alike. Universal Helios Grand Hotel, inspired by Mediterranean elegance, has become the latest addition to the vibrant landscape of Orlando's unique

McDonald's Closes CosMc's Amid Struggles Against Starbucks
Food & Beverage McDonald's Closes CosMc's Amid Struggles Against Starbucks

In the fast-paced world of coffeehouses, no venture is without its challenges, as illustrated by McDonald's recent decision to shutter its nascent CosMc's coffee chain. Introduced in December 2023 with ambitions to capture the fast-coffee market, CosMc's was envisioned as a competitor to industry

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