Customer Experience

How Is Howard University's MSCHL Redefining Hospitality?
Management & Regulatory How Is Howard University's MSCHL Redefining Hospitality?

Imagine an industry where diversity in leadership is not just an aspiration but a tangible reality, where talent from underrepresented communities shapes the future of global hospitality. At Howard University, the Marriott-Sorenson Center for Hospitality Leadership (MSCHL) is turning this vision

Layne’s Chicken Fingers Shines on 2025 Top 100 Growth List
Food & Beverage Layne’s Chicken Fingers Shines on 2025 Top 100 Growth List

I’m thrilled to sit down with Katarina Railko, our esteemed hospitality expert, who brings a wealth of knowledge from her extensive background in travel, tourism, entertainment, and events. With her keen insights into industry trends and growth strategies, Katarina is the perfect person to dive

Why Did Hyatt’s First Caption Hotel in Memphis Close?
Management & Regulatory Why Did Hyatt’s First Caption Hotel in Memphis Close?

Imagine a vibrant street like Beale Street in Memphis, Tennessee, pulsating with music and history, yet failing to sustain a bold new hotel concept despite its prime location. This scenario encapsulates the closure of Hyatt’s first Caption by Hyatt hotel, a 136-room property launched as a flagship

Who’s Leading Hospitality? New GM Appointments Revealed
Management & Regulatory Who’s Leading Hospitality? New GM Appointments Revealed

What does it take to command a hotel in an era where guest expectations shift as rapidly as travel trends, and every stay could make or break a brand's reputation? In the high-stakes world of hospitality, leadership is the linchpin that can transform a property from just another stopover to a

How Is Noble House Redefining Luxury Hospitality in 2023?
Management & Regulatory How Is Noble House Redefining Luxury Hospitality in 2023?

Short introductionWe’re thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a wealth of experience in travel, tourism, and entertainment. With a passion for creating memorable experiences through events and expos, Katarina brings a unique perspective to the evolving

Hotels Use Guest Data to Boost Personalized Travel Experiences
Tech & Innovation Hotels Use Guest Data to Boost Personalized Travel Experiences

I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a remarkable background in travel and tourism. Katarina has honed her expertise in creating unforgettable guest experiences and is a prominent voice in entertainment and events, often speaking at expos and

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