Customer Experience

How Is AI Revolutionizing Travel Industry Operations?
Tech & Innovation How Is AI Revolutionizing Travel Industry Operations?

The travel industry is witnessing a remarkable transformation owing to the integration of artificial intelligence (AI). Although many people might associate AI primarily with customer-facing technologies such as chatbots and personalized booking recommendations, its most substantial impact is

Can AI Deliver Empathy in Hospitality Customer Service?
Management & Regulatory Can AI Deliver Empathy in Hospitality Customer Service?

The evolving landscape of the hospitality industry increasingly involves the integration of artificial intelligence (AI) with the aim of enhancing the overall customer experience. In recent years, AI has made significant strides in managing numerous tasks efficiently, but its ability to convey

InnVest and Tailos Team Up to Revolutionize Hotel Cleaning with AI
Tech & Innovation InnVest and Tailos Team Up to Revolutionize Hotel Cleaning with AI

The hospitality industry has witnessed a groundbreaking shift as InnVest Hotels, one of Canada's largest hotel owners and operators, announced a strategic partnership with Tailos Robotics, an Austin-based company renowned for its AI-powered cleaning solutions. This collaboration aims to introduce

Will Fried Chicken Chains Dominate America in 2025?
Food & Beverage Will Fried Chicken Chains Dominate America in 2025?

The rise of fried chicken chains across the United States has become a notable trend in the fast-food industry, showcasing an ongoing demand for this beloved comfort food. Fried chicken's appeal has encouraged many chains to expand rapidly, both within the U.S. and internationally. This article

Founders Table Boosts Guest Experience with Tattle's AI Insights
Management & Regulatory Founders Table Boosts Guest Experience with Tattle's AI Insights

In a significant stride toward enhancing guest satisfaction and operational efficiency, Founders Table Restaurant Group has partnered with Tattle, an AI-powered guest feedback and customer experience (CX) improvement platform. This collaboration aims to leverage advanced technology to capture and

Can Riyadh Air Redefine Luxury Travel in the Middle East?
Management & Regulatory Can Riyadh Air Redefine Luxury Travel in the Middle East?

Riyadh Air, Saudi Arabia's newest premium airline, has emerged as a transformative force in the air travel landscape in the Middle East and internationally. Commencing operations recently with its state-of-the-art Boeing 787 fleet, Riyadh Air is pioneering an innovative guest experience

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